KUALA LUMPUR: Government agencies must not be offended or suspicious of complaints made against them, Public Complaints Bureau director-general Datuk Dr Tam Weng Wah said.
He said every complaint enabled weaknesses to be identified for improvement.
“My advice is to accept the complaints as a source of innovation,” he said on the Dalam Radar' programme over Bernama Radio24 here.
Tam said the police and National Registration Department had the most interaction with the public.
THE STAR ONLINE
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