The Malaysian civil service is apolitical and highly professional, Public Service Department (PSD) Director-General, Tan Sri Ismail Adam, assured today.
He told Bernama that civil servants carried out their duties according to establised rules and regulations and were loyal to the government of the day.
His made the comments following insinuations by certain political parties that civil servants were bias particularly in Pakatan Rakyat ruled states of Penang, Kedah, Selangor and Kelantan.
Ismail said civil servants were nuetral and carried out their appointed tasks with dedication, efficiency and sincerity.
Ismail said the Malaysian Civil Service was acknowledged as one of the best in this part of the world.
“We are always raising the bar, and meeting new challenges and moving with the times,” he added.
He thanked Prime Minister Datuk Seri Abdullah Ahmad Badawi for constantly reminding the civil servants to improve the delivery service.
Yesterday, while officiating the 75th anniversary celebration of the establishment of the PSD, Abdullah issued such a reminder.
Ismail said civil servants appreciated the Premier’s reminder and were working hard to improve the delivery system.
In fact, there was much progress in this direction during the last two years where technology was extensively used in the government service delivery.
“We were making the service user-friendly which was easier for the public as they could deal with government departments with a click of a button from the comfort of their homes,” he said.
He added that progress towards a paperless administration was moving smoothly.
However, he said certain aspects of government services involving legal documents which required actual signatures could not be computerised.
NST Online
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